Mrs Nuria Quintano has a Computer Science degree from the University of Deusto, Bilbao (Spain), 1997. Master of Business Administration (specialisation in e-business) from the ESEUNE Business School, Getxo (Spain), 2002. Six Sigma Postgraduate Course from the Polytechnic University of Catalunya, Barcelona (Spain), 2003. Mrs. Nuria Quintano works at Tecnalia since it was set up in 2010. Before she worked at European Software Institute, one of the organisations integrating Tecnalia, since 1998. Her knowledge and professional experience is oriented to implementing in Information and Communications Technologies sector organistions reference models and methodologies supporting their process management and improvement efforts (CMMI, ISO 15504, Six Sigma, EFQM Model, Balanced Scorecard). During the last years Nuria has collaborated with more than forty organisations supporting them in implementing process management and improvement models. Nuria is CMMI Institute certified instructor for CMMI-DEV and CMMI-ACQ, and has trained more than five hundred attendees for these reference models.